In case of intemational orders customer is considered the importer of purchased products and theretore is responsible tor any custom tax, mportduties and other charges related to the purchased products. Our deliverv fee does not include customs duties. mport policies varv across countriesso please contact your local customs office for more information.

Customers can request to change the shipping address only before the order is shipped. For such requests, please emailus at lyranwang2018@gmail.com  or contact us through WhatsApp.

*if an incorrect address is provided, we cannot be held responsible for any delays in delivery. Please double-check your address details beforecompleting your order to ensure timely delivery.

If it is anticipated that your package may be held in customs, we kindy request that you reach out to the logistics carier for further assistance. pleasenote that it mav take up to 10 business davs from the date of claim for us to receive an update. During this time frame, we are unable to take anyimmediate action.

 

In the event that your package becomes stuck in local customs and is not released,there are two possibilities to consider.The first possibility is thatthe recipient may be required to pay a tax fee for the release of the package. f this is the case, we kindly ask the recipient to fulfllthis reguirement inorder to facilitate the release.

 

Altemnatively,if the package is refused by customs, we will take the necesary steps to ensure your satisfaction. in this case, our client has 2 choices

either get refund deducting only shipping fee.

or ask for reshipping the order once again at our expense.

 

We willprocess a reshipment of the package at no addiional cost,providing you with a new tracking number for your convenience if vou choose so. lf

new shipping is stuck at customs again, it is a matter for negotiation. ln that case, the situation wil be resolved individually.

 

It is important to note that ifthe parcel is not released by the logistics carrier due to the receiver’s failure to pay the tax fee, it will not be subject tocompensation in any way. We kindly ask for your understanding in this matter.

It is essential to note that despite our diligent packaging efforts, there is a possibility that the products may arive in relatively wam or even hotconditions. We want to ensure transparency by informing you that based on our extensive experience and igorous testing, there is a chance that theproduct’s effectiveness may be slightly compromised, by up to 10%.

 

We kindly request that you proceed with your purchase whle taking this information into consideration. However,we want to assure you that our teamis dedicated to maintaining the highest standards of quality and efficacy.